Privacy Policy

1. Who we are

Unseen World is operated by Unseen World Limited, a company registered in Scotland.

For the purposes of applicable UK data protection law, Unseen World Limited is responsible for the personal information described in this Privacy Policy.

You can contact us about privacy or data protection matters using the contact details at the end of this policy.

2. Information we may collect

The information we collect depends on how you interact with us and the services you request. It may include:

• • Your name and contact details.
• • Your email address and mobile number.
• • Pick-up locations, destinations, travel dates and times.
• • Passenger numbers and information relevant to the journey.
• • Luggage requirements and information about special items.
• • Flight, airline or other ticketed travel information.
• • Child-seat, pet-travel or accessibility requirements you choose to provide.
• • Messages, enquiries and other information you provide when communicating with us.
• • Technical information that may be generated when you use our website, where applicable.

Please only provide information about another person where you are authorised to do so and where that information is relevant to the requested service.

3. Why we use your information

We may use personal information to:

• • Respond to enquiries and quotation requests.
• • Review and arrange requested journeys.
• • Coordinate airport transfers, chauffeur services, tours, experiences and other travel arrangements.
• • Communicate with you before, during or after a journey.
• • Provide information to relevant service providers where necessary to fulfil your request.
• • Provide customer support.
• • Maintain appropriate business, accounting and transaction records.
• • Protect our website, customers and business from misuse, fraud or security threats.
• • Improve our services and the customer experience.
• • Comply with applicable legal obligations.

4. Our lawful bases for using personal information

Depending on the circumstances, we may process your personal information because it is necessary:

• • To take steps at your request before entering into a contract or to perform a contract with you.
• • To comply with a legal obligation that applies to us.
• • For our legitimate interests, where those interests are not overridden by your rights and interests.
• • Where you have given consent and consent is the appropriate lawful basis.

Our legitimate interests may include responding to customer enquiries, operating and improving our services, maintaining appropriate business records, preventing misuse and protecting the security of our business and website.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

5. Information needed to arrange your journey

Certain information is necessary for us to respond to an enquiry or arrange a requested service. For example, we may need your contact details, pick-up location, destination, date and time of travel and other relevant journey information.

If required information is not provided, we may be unable to provide a quotation, arrange the journey or deliver the requested service.

6. Sharing your information

We may share relevant personal information where reasonably necessary to arrange or provide the service you have requested.

Depending on your journey, recipients may include drivers, chauffeur or transport providers, tour and activity providers, accommodation or travel providers and other partners involved in delivering your requested arrangements.

We may also use trusted technology and professional service providers that help us operate our website, communications and business systems.

We may disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

We do not sell your personal information.

7. International travel and data transfers

Unseen World may arrange travel and services outside the United Kingdom. Where your requested arrangements involve an overseas provider, relevant information may need to be shared with organisations located outside the UK.

Where UK data protection law requires safeguards for an international transfer, we will take appropriate steps applicable to the circumstances of that transfer.

8. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for any applicable legal, accounting, tax, dispute-resolution or legitimate business requirements.

The appropriate retention period may vary depending on the type of information, the service provided, our relationship with you and any legal requirements that apply.

When information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely.

9. Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

No website, internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your data protection rights

Depending on the circumstances and the lawful basis on which your information is processed, UK data protection law may give you rights including:

• • The right to request access to personal information we hold about you.
• • The right to ask us to correct inaccurate or incomplete information.
• • The right to request deletion of your personal information in certain circumstances.
• • The right to request restriction of processing in certain circumstances.
• • The right to object to certain processing.
• • The right to data portability where the legal requirements for that right apply.
• • The right to withdraw consent where processing is based on consent.

These rights are not absolute and may depend on the circumstances. We may need to verify your identity before responding to a request.

11. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to raise a complaint with the UK Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

12. Cookies and website technologies

Our website may use cookies and similar technologies for website functionality and, where applicable, other purposes described in our Cookie Policy.

Where consent is required before using non-essential cookies or similar technologies, we will request that consent before using them.

13. Third-party websites and services

Our website may contain links to or interact with third-party websites and services. Those organisations may process personal information under their own privacy policies.

We encourage you to review the privacy information provided by third parties when using their services.

14. Automated decision-making

We do not currently use solely automated decision-making that produces legal or similarly significant effects on customers in connection with journey enquiries submitted through this website.

15. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be published on this page and the date above will be updated where appropriate.

16. Contact us

If you have questions about this Privacy Policy, how your information is used or wish to exercise a data protection right, please contact: